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74 Forms Included 3 Orientation Tracking Forms 7 Daily Productivity Forms (Monday to Sunday) 7 Daily Productivity Forms Blank (Monday to Sunday) 17 Cleaning Schedule Charts and Forms 13 Accounting System Forms 3 Communication Meeting Forms  9 Target Setting and Tracking Forms 13 Various Internal Salon Management Forms 2 Training Tracking Forms

MANUAL 1

Daily Productivity Meeting - Facilitator’s Training Manual
 
TABLE OF CONTENTS PAGE NO.
1.1 DAILY PRODUCTIVITY MEETING BRIEF & PHILOSOPHY - 3
1.1.1 The Daily Productivity Meeting Objectives - 3
1.1.2 Facilitators And Trainee Facilitators Qualifications - 3
1.1.3 Daily Productivity Meeting (Procedure Guidelines) - 3
1.1.4 Daily Productivity Tracking & Task Form Proceeds Manual - 4
1.2 OPERATORS DAILY PRODUCTIVITY TRACKING & TASK BRIEF -10
1.2.1 The 3 Major Components - 10
1.2.2 Operator Daily PTT Requirements (Brief Overview) - 10
1.2.3 Daily Follow Through - 11
1.2.4 The Completion Of Each Day - 11
1.3 OPERATOR DAILY PRODUCTIVITY TRACKING & TASK FORM CHECKLIST - 12
1.3.1 Daily Productivity Meeting (Procedure Guidelines) - 13
1.4 MONTHLY OPERATOR TRACKING FORM PROCEDURE - 14
1.4.1 Where To Access The Form 14
1.4.2 Where Should The Form Be Filed 14
1.4.3 Procedure To Complete This Form 14
1.4.4 Operators And Salon Target And Tracking - Amendments And Changes - 15
1.5 WEEKLY SALON TARGET SETTING WORKSHEET - 20
1.5.1 Procedure - 20
1.5.2 Weekly Salon Target And Tracking (T&T) 21
1.5.3 Daily Salon Target (Setting Work Sheet) 22
1.5.4 Monthly Salon Tracking Form 24
1.5.5 Target Setting Formulas 24
1.5.6 Management Weekly Agenda Form Procedure 26
1.6 DAILY PRODUCTIVITY MEETING (FACILITATORS PROCEDURE) - 27
1.6.1 To Prepare A Daily Productivity Meeting - 28
1.6.2 The 3 Major Components - 39
1.7 ORIENTATION PRODUCTIVITY TRACKING CHECKLIST - 41
1.7.1 Brief - 41
1.7.2 Multi-Skilling Brief - 41
1.7.3 Operators Void Of Certain Tasks - 41
1.7.4 Orientation PTT Form, Checklist, Worksheet And Appraisal Form Procedure - 42
1.7.5 Orientation Checklist - 43
1.7.6 Weekly Occupancy Level Procedure 44
1.8 WEEKLY TRAINING SCHEDULE FORM 45
1.8.1 Procedure 45
1.9 WEEKLY TRAINING REPORT FORM 46
1.9.1 Procedure 47

MANUAL 2

Assistant Level - Daily Tasks Training Manual
 
TABLE OF CONTENTS PAGE NO.
4.1 PTT TASKS FOR ASSISTANT LEVEL - 3
4.1.1 Weekly Alarm Check - 3
4.1.2 Prep Salon - 4
4.1.3 Index Computer - 6
4.1.4 Cleaning Schedule (Assistant Level) 7
4.1.4.1 Prep For Closing Cleaning Schedule Procedures 7
4.1.5 Daily Cleaning Procedures 9
4.1.6 Weekly Cleaning Manual 13
4.1.7 Continual Daily Tasks Procedures 15
4.1.8 Shopping 23
4.1.9 Last Week’s History Updates 24
4.2 CHECK SALON DAILY CHECKLIST FACILITATORS GUIDE - 25
4.2.1 Towels Out 27
4.2.1.1 Special Note: 28
4.2.2 Preparing for Close (Assistant Level to Mid Level) 29
4.2.3 Barcode Retail and Pack 30
4.2.3.1 Barcoding an Existing Carried or Stocked Product 30
4.2.3.2 Barcoding New (and Never Stocked Before) Retail Products - 31
4.2.4 Sundries And Stationery Stock Count 33
4.2.5 Wash / Launder Client Gowns 34
4.2.6 Blank System Forms (Count and Copy) 35
4.2.7 Minibar Stock Count 36
4.3 PREPARATION FOR PRODUCTIVITY MEETING 37
4.4 SET TARGET WORKSHEET (END OF MONTH) 38
4.5 SALON OPERATOR DAILY TASKS (GENERAL) 39
4.5.1 Procedure to Emergency Change 39
4.5.2 Petty Cash - Daily Procedure 40

MANUAL 3

Mid Level - Daily Tasks Training Manual
 
TABLE OF CONTENTS PAGE NO.

3.1 PTT TASK FOR MID LEVEL STYLIST 4
3.1.1 Preparing Salon AM (Mid Level) 4
3.1.2 Settle Automatic Credit Card Machine 5
3.1.3 Check Voice Mail 6
3.1.4 Bank, Change, Float, Errand, Mail 7
3.2 BANK, CHANGE, FLOAT, ERRAND AND MAIL PROCEDURES 9
3.2.1 Depositing Previous Day’s Funds 9
3.3 USED STOCK 16
3.3.1 Used Stock Count 16
3.3.2 Make Up Stock Order 17
3.3.3 Set Computer Target 19
3.3.4 Removing Sales Maintenance 19
3.3.5 Merchant Statement Check And File 20
3.3.6 Sorting Mail And Filing Invoices 22
3.3.7 Check History File 24
3.3.7.1 Last Week’s History Updates 25
3.3.7.2 Back-Up Warranty Phone Calls 26
3.3.7.3 Total Figures Onto Trading 26
3.4 ORDER STOCK 27
3.4.1 Check Incoming Stock 30
3.5 FOLLOWING UP OVERDUE CLIENTS ON ACCOUNT 33
3.6 FILE TRANSFER AND TIDY 36
3.7 WAGES FORM FAXED BY 10.00 AM FRIDAY 38
3.7.1 Wage Book Completed For The Next Week 39
3.7.2 Wage Book Signed By All Operators 40
3.7.3 Wage Confidentiality 40
3.7.4 Extra Change For Saturdays (Emergency Back-Up Change) 41
3.8 WEEKLY OPERATOR TARGET AND TRACKING BRIEF 42
3.8.1 Weekly Operator Target And Tracking (T&T) Procedure 43
3.8.2 Occupancy Level - Weekly Procedure 46
3.8.2.1 Brief 46
3.8.2.2 Procedure 46
3.9 MONTHLY OCCUPANCY LEVEL PROCEDURE 47
3.9.1 Occupancy Level - Monthly Brief 47
3.9.1.1 Procedure 47
3.10 OPERATOR DAILY TARGET SETTING WORKSHEET (END OF MONTH) 48
3.10.1 Brief 48
3.10.2 How To Establish Your Average Client Bill (ACB), For A Stylist 49
3.10.3 How To Establish Your Average Client Bill (ACB), For A Colourist 50
3.10.4 The Daily Total Number Of Appointments 51
3.10.5 Performance Occupancy Variance Percentage 51
3.10.6 Operator Daily Target Setting Worksheet Procedure 52

MANUAL 4

Management Level - Daily Tasks Training Manual
 
TABLE OF CONTENTS PAGE NO.

2. MANAGEMENT LEVEL PPT TASKS 5
2.1 Salon Opened By 5
2.2 HISTORY UPDATES 7
2.2.1 Last Week’s History Updates (And History Updates This Week) 7
2.2.1.1 Facilitator Procedure 7
2.2.2 Brief Technical Memo 7
2.2.3 History Update (For All Operators) 9
2.2.4 History Update Format 10
2.3 CHECK LAST WEEK’S PRODUCTIVITY & MANAGEMENT MEETING AGENDA - 11
2.3.1 Check Last Week’s Cleaning Schedule 12
2.3.2 The Cleaning Schedule Brief 13
2.4 ADMINISTRATION AND ACCOUNTS 17
2.4.1 Accounting Department List Of Systems Documents 17
2.4.2 Bank Reconciliations 20
2.4.2.1 Accessing Information To Complete A Bank Reconciliation 20
2.4.3 Accounts Payable This Week Procedure 22
2.4.4 Outstanding Creditors List 24
2.4.5 Superannuation Monthly Work Sheet 25
2.4.6 Loan Repayments, Periodical Payments & Direct Debits Procedure 27
2.4.7 Petty Cash Monthly Procedure 28
2.4.8 Australian Taxation Office (ATO) 29
2.4.9 ATO Procedures 30
2.4.10 Monthly Group Tax Instalment Worksheet 31
2.5 BACK-UP WARRANTY CALL / QUALITY CHECK 33
2.5.1 Back-Up Warranty / Quality Check 33
2.6 TOTAL FIGURES ONTO TRACKING DEPARTMENT 35
2.6.1 Stylist Transfer Figures Onto Tracking Form 35
2.6.2 Daily Till Report (Till Reconciliation) 37
2.7 DAILY CORRESPONDENCE FAXED TO 39
2.7.1 Daily Preparation For Correspondence 39
2.7.2 Weekly Preparation For Correspondence To (Your Name Here) 39
2.7.3 Update Production Schedules 40
2.8 TRAINING 41
2.8.1 Training (Morning Meeting) 41
2.8.2 Confirm Training (In Detail) (For The Morning Meeting) 41
2.8.3 Check Results Of Training (In Detail) (For The Morning Meeting) 42
2.9 CONFIRM WAGES FOR FRIDAY AND COMPLETE A MULTI-PAY 43
2.10 CASH FLOW PROJECTION FOR CASHOUTS 44
2.10.1 Weekly Cashouts Record Procedure 47
2.11 REMINDER CALLS FOR SATURDAY’S APPOINTMENTS 49
2.11.1 Confirm All Remaining Appointments 51
2.12 WEEKLY PRODUCTIVITY MEETING, FACILITATORS BRIEF / GUIDELINES 52
2.12.1 Weekly Productivity Meeting (Brief) 52
2.12.2 Weekly Productivity Meeting Delegation Form 54
2.12.3 Productivity And Management Meeting Checklist Procedure 55
2.12.4 Management Checklist 58
2.12.5 Weekly Operator Target And Tracking (End Of Week Procedure) 59
2.12.6 Pay Commission 60
2.13 BACKING UP THE COMPUTER 60
2.14 OPERATOR WEEKLY PRODUCTIVITY MEETING PREPARATION 62