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Induction Employee Handbook

TABLE OF CONTENTS PAGE NO.

5.1 INTRODUCTION 1
5.1.1 Welcome 1
5.1.2 History - About Our Company 2
5.1.3 Organization Structure 4
5.1.4 The Company Structure 5
5.1.5 Mission And Philosophy 6 5.1.5.1 Client Mission Statement 6
5.1.5.2 Team Mission Statement 6
5.1.5.3 Philosophy 7
5.2 Purpose of this Manual 8
5.2.1 Objective Of This Manual 8
5.2.2 How To Use It 8
5.3 Being Part Of Team 9
5.3.1 Personal Profile 9
5.3.1.1 Behaviour And Attitude 9
5.3.1.2 The Problem Solver 10
5.3.2 Dress Code 11
5.3.2.1 What we don't except 11
5.3.2.2 Shoes 11
5.3.2.3 Jewellery 11
5.3.2.4 Body Piercing / Tattoos 11
5.3.2.5 Hair 12
5.3.2.6 Make-Up 12
5.3.3 Health And Personal Hygiene 12
5.3.3.1 Important Note - Illegal Substances 12
5.3.3.2 Sick Days 14
5.3.3.3 Points To Remember - A Hygiene / Health Checklist 14
5.4 OUR POLICIES 15
5.4.1 Equal Opportunity Policy 15
5.4.2 Sexual Harassment Policy 16
5.4.3 Grievance Policy 17
5.4.4 Occupational Safety And Health Policy 17
5.4.5 Smoke Free Policy 17
5.5 OBLIGATION TO STYLISTS 18
5.5.1 Duty Of Care 18
5.5.2 Emergency And Evacuation Procedures 19
5.5.2.1 First Aid Officers 19
5.5.2.2 Occupational Health And Safety Committee 19
5.5.3 Leave Entitlement 20
5.5.3.1 Annual Leave 20
5.5.3.2 Sick Leave 20
5.5.3.3 Bereavement Leave 20
5.6 YOUR OBLIGATION AS AN MEMBER 21
5.6.1 Duty Of Care 21
5.6.2 Punctuality 21
5.6.3 Company Property 21
5.6.4 Confidentiality 21
5.6.5 Other 21
5.7 LEASE
5.7.2 Termination Of Sublease/Lease
5.7.3 Sublease/Lease Termination
5.7.4 Member Counselling Procedures
5.7.5 Pre-Business Activities 24
5.8 SALON EQUIPMENT 25
5.8.1 Salon Equipment Brief 25
5.8.2 Equipment Damaged By An Member 25
5.8.3 Responsibility Brief 26
5.8.4 Tool Allowance
5.8.5 Equipment Required Brief
5.8.5.1 The Senior Stylist’s Equipment
5.8.5.2 The Apprentice’s Equipment
5.8.5.3 The Colourist’s Equipment
5.8.6 Sterilisation 27
5.8.7 Damage Or Loss (Including Theft)
5.8.8 Replacement
5.8.9 Member Purchases 27
5.8.10 Retail Products Purchased By Members
5.8.11 Gift Vouchers Purchased By Members
5.8.12 Honest Requests For Time Off
5.9 SALON FORMAT AND CRITERIA
5.9.1 Working Hours 28
5.9.2 Salon Ethics
5.10 STYLIST REFERENCES
5.11 PRODUCT KNOWLEDGE & INFORMATION 29
5.11.1 Product Knowledge Brief 29
5.11.2 Retail 29
5.11.3 Professional 29
5.11.4 Colourist Technician
5.11.5 The Colour Director
5.11.6 Senior Level Product Knowledge
5.11.7 Expected Product Knowledge For All Level Operators 30
5.12 EQUIPMENT - REPAIR, MAINTENANCE 31 5.12.1 Damage Evaluation
5.12.2 Damage Due To Operator Negligence
5.12.3 Damage Due To Wear And Tear 31