Business Tools for the Clever Hair and Beauty Salon
By a REAL Salon Owner!
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Induction Employee Handbook
TABLE OF CONTENTS PAGE NO.
5.1INTRODUCTION 1
5.1.1Welcome 1
5.1.2History - About Our Company 2
5.1.3Organization Structure 4
5.1.4The Company Structure 5
5.1.5Mission And Philosophy 6 5.1.5.1Client Mission Statement 6
5.1.5.2Team Mission Statement 6
5.1.5.3Philosophy 7
5.2Purpose of this Manual 8
5.2.1Objective Of This Manual 8
5.2.2How To Use It 8
5.3Being Part Of Team 9
5.3.1Personal Profile 9
5.3.1.1Behaviour And Attitude 9
5.3.1.2The Problem Solver 10
5.3.2Dress Code 11
5.3.2.1What we don't except 11
5.3.2.2Shoes 11
5.3.2.3Jewellery 11
5.3.2.4Body Piercing / Tattoos 11
5.3.2.5Hair 12
5.3.2.6Make-Up 12
5.3.3Health And Personal Hygiene 12
5.3.3.1Important Note - Illegal Substances 12
5.3.3.2Sick Days 14
5.3.3.3Points To Remember - A Hygiene / Health Checklist 14
5.4OUR POLICIES 15
5.4.1Equal Opportunity Policy 15
5.4.2Sexual Harassment Policy 16
5.4.3Grievance Policy 17
5.4.4Occupational Safety And Health Policy 17
5.4.5Smoke Free Policy 17
5.5OBLIGATION TO STYLISTS 18
5.5.1Duty Of Care 18
5.5.2Emergency And Evacuation Procedures 19
5.5.2.1First Aid Officers 19
5.5.2.2Occupational Health And Safety Committee 19
5.5.3Leave Entitlement 20
5.5.3.1Annual Leave 20
5.5.3.2Sick Leave 20
5.5.3.3Bereavement Leave 20
5.6YOUR OBLIGATION AS AN MEMBER 21
5.6.1Duty Of Care 21
5.6.2Punctuality 21
5.6.3Company Property 21
5.6.4Confidentiality 21
5.6.5Other 21
5.7LEASE
5.7.2Termination Of Sublease/Lease
5.7.3Sublease/Lease Termination
5.7.4Member Counselling Procedures
5.7.5Pre-Business Activities 24
5.8SALON EQUIPMENT 25
5.8.1Salon Equipment Brief 25
5.8.2Equipment Damaged By An Member 25
5.8.3Responsibility Brief 26
5.8.4Tool Allowance
5.8.5Equipment Required Brief
5.8.5.1The Senior Stylist’s Equipment
5.8.5.2The Apprentice’s Equipment
5.8.5.3The Colourist’s Equipment
5.8.6Sterilisation 27
5.8.7Damage Or Loss (Including Theft)
5.8.8Replacement
5.8.9Member Purchases 27
5.8.10Retail Products Purchased By Members
5.8.11Gift Vouchers Purchased By Members
5.8.12Honest Requests For Time Off
5.9SALON FORMAT AND CRITERIA
5.9.1Working Hours 28
5.9.2Salon Ethics
5.10STYLIST REFERENCES
5.11PRODUCT KNOWLEDGE & INFORMATION 29
5.11.1Product Knowledge Brief 29
5.11.2Retail 29
5.11.3Professional 29
5.11.4Colourist Technician
5.11.5The Colour Director
5.11.6Senior Level Product Knowledge
5.11.7Expected Product Knowledge For All Level Operators 30
5.12EQUIPMENT - REPAIR, MAINTENANCE 31 5.12.1Damage Evaluation
5.12.2Damage Due To Operator Negligence
5.12.3Damage Due To Wear And Tear 31
